Unfortunately, their payout hadn’t been received at that time. After a series of communication with the Complaints Team, the player had been advised to wait for at least 14 days for the withdrawal to be processed. The player had been patient and provided updates on the status of the withdrawal. After 22 days, the player confirmed that the withdrawal had been successful. The Complaints Team marked the issue as resolved and thanked the player for his cooperation. The player from Germany had raised a complaint about a delayed withdrawal of 2500 euros, despite his account being fully verified and having conducted several previous withdrawals.

• The player’s account was closed and his winnings were confiscated due to an accusation of multiple account holdings.
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The player had last contacted the casino on the day of the complaint and believed the casino was trying to delay the withdrawal process. He also mentioned that his live chat feature had been blocked due to sending multiple messages. However, the issue was eventually resolved as the casino paid out the first 5k of his winnings. Many online casinos have clear limits on how much players can win or withdraw. In many situations, these are high enough to not affect most players, but some casinos impose win or withdrawal limitations that can be fairly restrictive. Hence, we look at such limitations every time we review a casino.

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The player’s winnings were confiscated and his account was closed due to a few different accusations. The player’s account was closed and his winnings were confiscated due to an accusation of multiple account holdings. The casino then sent the player an email in which they promised to return his deposit. But in the complaint, they mentioned that the player had already withdrawn his deposit due to the fact that that the full amount of his withdrawal exceeded the full amount of his deposits. The mediator asked the casino to provide proof of these accusations and also did the player.

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